Working with Difficult People Condition:Good Raven and Sarah find themselves

Raven and Sarah find themselves propelled headlong into the darkest shadows of Edinburgh's underworld

big-hearted memoir that the Washington Post calls "comedic gold

Edited and with an Introduction by Valerie Eliot

Contains explanations and stories behind more than 100 phrases like 'Jiak Gantang'

Her friends wonder why she won't get married

Working with Difficult People Condition:Good Raven and Sarah find themselvesEveryone's work day is filled with them people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This top communications consultant details specific techniques for handling all of them. Easy to follow scenarios for every situation are featured in this handy guide.